Financial Services
Although the 2008/2009 financial crisis may have subsided, an uncertain economic outlook, government intervention, cautious spending patterns (in consumer and commercial markets alike) and mounting regulatory pressures all mean that tough challenges remain ahead for the financial services industry.
In light of these multiple challenges, financial services institutions are increasingly having to focus on the basics: reducing risk, improving compliance, managing cost and improving service, whilst at the same time rebuilding brand reputation and customer advocacy.
In order to do this and deliver a sustained improvement in performance, smart organisations are now taking the opportunity to revise strategic priorities, revisit business models (aligning cross functional teams and harnessing multi-channel capabilities, for example), provide inspirational leadership and engage employees by utilising their knowledge and expertise.
Unfortunately, not all improvement programmes in the sector – particularly those designed to improve efficiency - have traditionally been as successful as hoped for. Indeed, whilst many efficiency programmes have delivered short term fixes, disappointingly few have managed to generate sustained results.
UEP – A Successful Record of Helping Financial Services Institutions to Achieve Sustained Performance Improvement
In contrast, over the past few years UEP has helped some of the world’s leading Corporate Banks, Retail Banks and Insurance Companies to improve performance, realise lasting savings and build a culture of continuous improvement by engaging people at all levels of the organisation. More specifically, UEP has delivered significant ROI and helped financial firms to:
- Increase productivity in underwriting, processing and customer service activities
- Reduce transaction lead times and error rates
- Improve control & compliance
- Reduce cost
- Reduce working capital requirements
To read more about how UEP has helped Financial Services organisations to realise sustained improvements in performance, please click on any of the case studies opposite.
For details about other programmes or how UEP could help your organisation, please contact:
Ian Arbuthnott
Mobile: 07824 609004
Email: ian.arbuthnott@unipart.co.uk
Sean Campbell
Mobile: 07826 859083
Email: sean.campbell@unipart.co.uk
