Insurance: Global Corporate UK
The Challenge
Use Lean thinking to improve transactional process and create a more customer focussed culture at this global insurance company's UK corporate offices, which provides large corporations with tailored solutions for risk transfer, risk financing and corporate risk management.
The Result
- New claim response time was reduced from four days to four hours
- Decreased costs of £800,000 per annum by improving the flow of work and hence customer response time, thus allowing greater use of approved repair and hire companies and reduced levels of litigation
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