HMRC: £440 million cash savings
The Challenge
To help HM Revenue and Customs implement its Pacesetter programme by achieving a major national productivity improvement in processing via the introduction of Lean thinking in twenty-eight locations across the UK. Also to transfer skills to HMRC’s own newly formed team of experts, so that the benefits obtained during implementation are sustained in the long term and continuously improved upon.
The Result
- “The Department (HMRC) estimates that implementing Lean across processing will deliver increased productivity of 30 – 50%.
- This amounts to £440 million cash savings.” Source: National Audit Office Report, June 2007 Accuracy in Processing Income Tax.
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